MetroPCS is Best in Customer Satisfaction According to J.D. Power and Associates

If you’re a MetroPCS customer then you’ll be happy to hear this. J.D. Power and Associates has named MetroPCS best in customer satisfaction. This is only for prepaid providers. I’m not really sure why they wouldn’t lump all cell phone providers into one category. Oh well, I guess they have their reasons. Congratulations all you MetroPCS users out there! Here’s the full press release for your reading pleasure:

“MetroPCS Communications, Inc. (NYSE: PCS), the nation’s leading provider of unlimited wireless communications service, earned the highest ranking in the J.D. Power and Associates third annual Prepaid Customer Satisfaction Study.

The J.D. Power and Associates 2008 Wireless Prepaid Customer Satisfaction Study(SM) provides a comprehensive review of wireless prepaid service and is derived from interviews that occurred from February 11 to July 1, 2008. MetroPCS was rated highest by consumers in the overall prepaid satisfaction index, scoring well above the industry average, in the areas of brand image, cost of service, account management, initial activation and service plan options.

“The J.D. Power and Associates study is another example of how MetroPCS is committed to consumers,” said Roger Linquist, president and CEO for MetroPCS Communications, Inc. “MetroPCS offers an affordable, worry-free, and quality wireless experience. We are truly honored to be recognized by the highly-regarded Prepaid Customer Satisfaction Study from J.D. Power and Associates.”

MetroPCS’ plans range from $30 to $50 per month and allow subscribers to talk all they want, 24-hours-a-day, seven days a week. Unlike most carriers, MetroPCS does not require a signed contract, which means that consumers can activate service without going through a credit check or paying a deposit. While options and services depend on the selected plan, subscribers can further enhance their service with “unlimited” advanced feature packages that include voicemail, caller ID, call waiting, three-way calling, text and picture messaging, push e-mail, mobile Internet browsing, mobile instant messaging, and the recently announced unlimited Metro411, a voice-activated, premium directory assistance service.”